Landon Stewart

Chris Stapleton

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Landon Stewart

Chris Stapleton

Want To Binge Watch Your Favorite Episodes On Demand? Check Out The Reply Vault Below...

Want To Binge Watch Your Favorite Episodes On Demand? Check Out The Reply Vault Below...

Who's Who | The Staffless Practice
The Staffless Practice

Who's Who

We have a big team. We hire, so you don't have to.

Coaches, client success managers, designers, builders and tech support — all of them already trained, already working together, and all of them included. You don't post a job, run interviews, onboard anyone, or cover a payroll. You get the whole team the day you start. Here's everyone, and here's how to reach them.

The Staffless Practice team on a video call together, everyone wearing bunny ears.
Some of the team on a recent all-team call. Dr. Jodi, your coaches, your client success managers, and the people building your website behind the scenes.

Four departments, one program

Behind your coaches sits a full company. You don't manage any of it — you just get the output.

Tech Team

Desk Hours Tuesdays & Fridays

Builds and maintains your website, automations, HoneyAi™ chatbot and integrations. When something breaks or needs changing, this is who fixes it.

Brand & Creative Team

Delivered to your Compass board

Your logo, mood board, signature and press kit — the whole brand kit — plus the design work that comes up as your practice grows.

Internal Operations Team

Working behind the scenes

Keeps orders moving, timelines honest and your board current. You rarely hear from them directly, which is the point.

SAYA

Our virtual assistant team

Trained virtual assistants who take the day-to-day work off your desk, so the tasks that used to need a hire simply get done.

Meet your team

You'll work most closely with these four. Two Client Success Managers who keep your build moving, and two coaches who go deep on the parts of your practice you're ready to change.

Misa, Client Success Manager

Misa

Client Success Manager

Misa is the steady hand behind your build. She keeps your timeline, your deliverables and your open questions moving — checking in with you regularly while your website, brand kit and systems come together, so nothing sits waiting on a follow-up you have to remember to send.

Her meetings run Mondays and Thursdays. If you're not sure who to ask, ask Misa — she'll either answer it or hand it to the person who can.

“You should never have to wonder where your project stands. Keeping track of that is my job, not yours.”

Misa
Rebecca White, Client Success Manager

Rebecca White

Client Success Manager

Rebecca supports our clients with kindness, patience and thoughtful, intentional care. She meets with you as needed, reviews your program goals on a regular rhythm, and keeps you current through recaps and progress reviews — so you always know what's finished and what's next.

Her meetings and open Desk Hours run Tuesdays and Wednesdays. Bring anything.

“Bring me the messy middle. That's the part I'm most useful for.”

Rebecca
Dr. Shona, Practice Systems Coach

Dr. Shona

Practice Systems Coach

Dr. Shona is as kind as she is clear, with a flair for putting systems in place with accuracy and precision. She works with you on time and energy, practice space setup, and the organization systems that let a practice run without you holding every detail in your head.

Her 1:1 coaching calls are systems-focused and run on Mondays.

“A good system is just a decision you only have to make once.”

Shona
Dr. Marcy, Marketing Coach

Dr. Marcy

Marketing Coach

Dr. Marcy has a brilliant way of working through practice and team growth challenges. Her assertive, intentional style gives clients the courage and the backup to take big leaps — and a marketing plan specific enough to act on Monday morning.

She leads your RISE marketing plan sessions and works with you on practice and team growth.

“Let's stop polishing the plan and go get you patients.”

Marcy

Your meeting rhythm

Some of these are scheduled for you, some you book when you need them. Nothing here is a limit — if you need more time, ask your Client Success Manager.

Rainbow Meetings

Quarterly · 1 hour

Your practice growth planning session with Dr. Jodi and your Client Success Manager. We look back at the quarter you just finished, decide what the next one is for, and set the goals your coaching hangs on.

Client Success check-ins

Mondays & Thursdays

Standing meetings with Misa while your website, brand kit and systems are being built — reviewing what's done, what's next, and anything we need from you to keep moving. She meets with clients on Mondays and Thursdays.

Rebecca's CSM Desk Hours

Tuesdays & Wednesdays

Open 1:1 time with Rebecca. Drop in with a question, a decision you're stuck on, or a progress review.

Dr. Shona 1:1 Coach Call

Mondays · Systems focus

One-on-one coaching on time, energy, practice space setup and your organization systems.

Dr. Marcy RISE Meeting

Marketing plan session

Build and pressure-test the marketing plan for your practice, then leave with the next moves already decided.

Dr. Jodi Group Masterclass

Thursdays · In the Staffless Club

Live group teaching with Dr. Jodi inside the private Staffless Club group, plus the replay vault if you can't make it live.

Tech Team Desk Hours

Tuesdays & Fridays

1:1 time with the tech team for anything hands-on — your site, your automations, HoneyAi™ or your Compass board.

Compass is home base.

Your Compass board holds everything: your agreement and renewal date, your brand kit, your finished website link, your Google Drive folder, your HoneyAi™ link and the details of your next meeting. It's also the fastest way to reach us.

A client's Compass board, showing the Assets group with rows for the next meeting, communication log, signed agreement and renewal date, brand kit, final website link, Google Drive folder, HoneyAi link and CSM call link.
Your Compass board, with everything we build for you gathered in one place.

Comment on the board

Leave a comment on any item and we see it. No need to also send an email about it.

Everything in one place

Assets, forms and deliverables live on the board so you can get to them without asking.

Always current

Status, owners and next meeting details are kept up to date, so the board is the answer to “where are we?”

How to reach us

The short version: detailed work goes to email, quick questions go to text, and anything about your build goes on your Compass board.

Orders & anything detailed
Send it to [email protected]. Every order and every piece of heavy lifting goes here — the detail, the files, the specifics. Email is where that work belongs, because it keeps a record we can all work from.

You may occasionally get an email from your Client Success Manager or someone on our team at a different branded address. That's normal. But when you're sending something to us, always use [email protected].
Our main number
908-743-8733 is our admin texting line. Save it so you know it's us.

We use it to keep your account updated and make sure your questions get answered, and we'll send the occasional by-the-way message. It's the right place for quick questions — but the heavy lifting still goes to email.
Slack
Prefer to keep your Slack channel intact? We can make that happen. Tell your Client Success Manager and we'll set up a private channel for your practice and use it instead of texting.
Compass board
Anything about your build belongs on the board. Comment directly on the item and we'll see it and respond there.

One number, one order inbox, one board. If you're ever unsure where something goes, put it on Compass or text us — we'll route it from there.

Two Facebook groups

One is yours as a client. The other is open to any practice owner — share it freely with colleagues who keep asking how you did it.

The Staffless Club

Private · Clients only

Your group. Program announcements, updates, and Dr. Jodi's Thursday Masterclass all happen here. Make sure you're in it — this is where we post things you'll want to see.

Go to the Staffless Club

The Staffless Practice

Public · Open to any practice owner

Our public community for doctors curious about running a practice without staff. A good place to send a colleague who's asking questions you don't have time to answer twice.

Visit the public group
The Staffless Practice

©Maybe Never Happens, LLC 2022 / All Rights Reserved.
Need help? Text us at 908-743-8733
Orders: [email protected]

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Any case studies, examples, illustrations, or testimonials cannot guarantee that you will achieve similar results. In fact, your results may vary significantly and factors such as your personal effort and many other circumstances may and will cause results to vary. Any and all claims or representations as to income earnings on this site are not to be considered as average earnings. There can be no assurance that any prior successes, or past results, as to income earnings, can be used as an indication of your future success or results. Monetary and income results are based on many factors. We have no way of knowing how well you will do, as we do not know you, your background, your work ethic, or your business skills or practices. Therefore, we do not guarantee or imply that you will get rich, that you will do as well, or that you will make any money at all. If you rely upon figures provided on this site, you must accept the risk of not doing as well — just as you would with any program you join.